Retail Foundation Course
Build confidence, skills, and retail discipline that deliver results.
Service Description
This Retail Foundation Course is a hands-on, 4 months ( 16days, 80 hours) intensive designed for sales assistants, cashiers, floor staff, and aspiring retail professionals. Participants will gain real-world retail skills and practical knowledge required to perform, convert, and grow in modern retail environments. 1. Introduction to Retail & the Global Retail Landscape 2. Retail Formats & Understanding Customer Personas 3. Retail Sales Process & Customer Journey Mapping 4. Essential Selling Skills & Trust-Based Selling 5. Customer Service Excellence & Loyalty Building 6. Handling Objections & Service Recovery Tactics 7. Professional Behaviour & Retail Etiquette 8. Teamwork & Sales Floor Collaboration 9. Retail Store Operations & Standard Operating Procedures (SOPs) 10. Retail KPIs & Measuring Store Performance 11. Inventory Control, Stock Management & Replenishment Systems 12. Visual Merchandising Principles & Display Execution 13. POS Handling, Cashiering Protocols & Transaction Management 14. Cash Handling, Reconciliation & End-of-Day Processes 15. Health, Safety & Hygiene Standards in Retail 16. Career Readiness, Retail Role-play & Final Assessment Ideal for beginners, job seekers, and staff training. Whether you're launching a career or upgrading your frontline team, this course builds the confidence to deliver results from day one.
Cancellation Policy
Booking Policy All sessions must be booked at least 24 hours in advance. Clients will receive a confirmation email upon successful booking. Cancellation Policy Cancellations or rescheduling must be done at least 12 hours prior to the session. Cancellations made within 12 hours are non-refundable, except in emergencies (at our discretion). No-Show Policy If a client does not attend a booked session without prior notice, the session will be marked as missed and non-refundable. Waitlist Policy If a session is full, you can join the waitlist. If a spot becomes available, you’ll be notified via email/SMS and given 2 hours to confirm.
Contact Details
94779591171
info@docrid.com
Colombo, Sri Lanka